Refund Policy

We want you to be happy with AffRef. This policy explains when refunds are available and how to request one.

Free trial

Every new account starts with a 7-day free trial. You can cancel during the trial at no cost from Billing → Cancel subscription. No charge is made if you cancel before the trial ends.

14-day refund window

If you decide AffRef isn't a fit after you've been billed, we offer a full refund within 14 days of your first charge — no questions asked. The refund is the full amount of that charge, returned to your original payment method via Stripe. Your subscription is cancelled immediately and access ends right away.

After 14 days, refunds are not available. This window is counted from the date Stripe marks your invoice paid.

No pro-rating

We don't offer partial or pro-rated refunds. Refunds are full or nothing. If you cancel mid-period, your subscription stays active until the end of the period you've already paid for, then stops.

Cancelling after the refund window

You can cancel at any time from Billing → Cancel subscription. Your subscription remains active until the end of your current paid period (e.g. if you pay monthly and cancel on day 10, you have full access through day 30) and will not renew. No refund is issued.

Yearly plans

Yearly subscriptions follow the same rule: full refund within 14 days of the original charge, nothing after that. If you cancel a yearly plan outside the 14-day window, you keep access until the end of the paid year and the plan will not renew.

Failed or duplicate charges

If you were charged in error, charged twice, or you believe your card was charged after cancellation, contact us immediately and we will refund the incorrect charge in full. This is separate from the 14-day window and applies regardless of how much time has passed.

Service downtime

If AffRef is materially unavailable for an extended period, you may be eligible for service credit on your next invoice. Contact us with the details so we can investigate.

How to request a refund

Email [email protected] from the email address on your account and tell us briefly why. We aim to reply within two business days. Approved refunds are returned to your original payment method via Stripe and usually appear within 5–10 business days.

Statutory rights

Nothing in this policy affects rights you have under applicable consumer-protection law that cannot be waived.